Our guarantee on projector lamps

Our technical department are here to advise you and solve any minor problem that may be the cause of your lamp’s malfunction. If our technical department cannot resolve the issue, we provide replacement options for the defective product.

Our technical department is available from Monday to Friday from 9:30 to 13:00 and from 14:00 to 17:30 at 0800 158 4425 and/or by email at rma@justprojectorlamps.co.uk

How long is the standard warranty period?

The warranty period for our video projector lamps allows you to purchase your product with peace of mind. It guarantees the effective operation of your video projector lamp for a set period, if however, your lamp malfunctions, the warranty gives you the right to an exchange, refund or credit.

- The warranty for "Original" video projector lamps is 3 months.
- The warranty for "Original Inside" video projector lamps is 12 months.
- The warranty for "Genius" video projector lamps is 12 months.

Justprojectorlamps.co.uk reserves the right to investigate and to reject any warranty claim that is not justified.

NB: the warranty period begins from the date that the affected lamp was purchased. It will not apply if the serial number of your lamp is illegible, altered or missing.

What is the returns procedure?

If your video projector lamp malfunctions during the warranty period, you must create an RMA (Return Material Authorization) request by logging in to our site (using your email and password) and click on the link (RMA Return Request) near the ‘My Account’ icon on the top right of the screen, or through your customer account. In the event of multiple returns, please bear in mind that each RMA form generates a single RMA number which must correspond to a single order number/receipt number and one lamp reference number.

Our technical department will validate your request within 48 hours. They will send you an email indicating your RMA number as well as the return methods for the defective product along with a pre-paid return label. In the event of withdrawal or any other reason not under our control, the return costs are borne by the customer.

The customer is required to package the product for return correctly and drop it off at a collection point for the designated carrier.

NB: When you receive your lamp, please keep the original packaging in good condition so it can be used for an RMA return if necessary.